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Questions about our Service during this Weather Emergency

Q: Are you still providing 24-hour emergency service?
A: Yes, all current contract customers in good standing can count on this. When you call for help, we will try to provide you with our best estimate as to when our technician can get to your home. If you’re not a current customer, we are unable to respond to your problem until all of our current customers have been taken care of.

Q: What should I do if I lose my heat?
A: Before calling us, do this:

Q: When should I order more fuel?
A: If you are not signed up for automatic deliveries, it’s best to call us when your fuel level reaches the one-quarter mark. This will give us enough time to schedule a delivery for you.

Q: How long will it take you to deliver my fuel after I place my order?
A: Under normal circumstances, it takes about 2-3 days. Because of heavy demand right now, we estimate your delivery can be made within 5 days.

Q: Will you deliver if it snows?
A: If conditions get bad, we pull our drivers off the road for their safety. But we are always up and running right after the storm passes. To prevent delays with deliveries, please make sure you have cleared a path to your fuel tank and that our driver will have access through any locked gates. Please also make sure the fill pipe is exposed on any buried tanks and be sure to remove snow and ice from your driveway and apply sand/salt.

Q: How can I prevent my water pipes from freezing?
A: Keep your thermostat setting no lower than 60°. Your heating bill may get a little higher, but you’ll still spend less than you would to repair frozen pipes that burst. You can also set cold water faucets to run at just a trickle to keep water moving. Leave kitchen and bathroom cabinet doors open so warm air can circulate around water pipes.

Q: Is it safe to use portable heaters?
A: Please use these devices with extreme caution and always follow manufacturer guidelines to the letter. You should also make sure your smoke alarms and carbon monoxide detectors all operate properly. Read more home safety tips here.